Generalities
We aim to make your stay experience at Ohana.cl comfortable, easy and safe. For this matter, we work with high security standards and all the information that users register on the Site is kept with strictly confidentiality. Ohana Hotel Services can be booked by people over 18 years old (adults) and can be paid by any of the payment services available on the site. Minors under 18 years of age can use the site only through their parents or legal representative.

Security measures
To meet security objectives, Ohana has SSL (Secure Sockets Layer) technology that ensures both the authenticity of the Site and the encryption of all information provided to us by the user. Every time the user registers on the Site and provides personal information, regardless of the geographic location where they are located, in order to purchase a product, the browser through which the purchase is executed connects to the Site through the protocol SSL that certifies that the user is actually is connected with Site and our servers (which can be seen with the appearance of the HTTPS code in the browser’s address bar). In this way, an encryption method for the information provided by the user and a unique session key are established. This technology allows the user’s personal information, such as their name, address and bank card details, to be encrypted beforehand so that it cannot be captured or stolen whilst browsing over the Internet. All SSL certificates are created for a particular server, on a specific domain, and for a verified business entity.

Security measures Certifications
SSL Security Certificate: SSL certificates protect customers’ personal data, including: address, passwords, bank cards, identity information and purchase history, ensuring that they will not be disclosed. This technology also prevents access to information by third parties.

Armored Site Certificate
The Site is permanently subject to real-time evaluations of possible vulnerabilities.

Privacy statement
Ohana does not communicate or transfer to third parties, under any circumstances, the personal data registered by users on the Site. Without prejudice to the foregoing, this information may be processed by Ohana and its associates solely for statistical purposes and/or to obtain a better understanding of visitor profiles and, thus, improve the experience offered on the Site. de los visitantes y, así, mejorar la experiencia ofrecida en el Sitio.

User information
When registering on the Site, the user will be requested only that information necessary for the reservation and payment of our services and facilities and its subsequent confirmation. Under no circumstances will this information be communicated or transmitted to third parties outside of Ohana.

Ohana does not store or retain the user’s bank card information.

Communications Promotion or Advertising
The user authorizes the sending of promotional or advertising communications sent by email, without prejudice to the above, at any time, the user may request their suspension by “clicking” on the link provided for this purpose. Ohana may take up to seven business days to process your request.

Other websites
By browsing the Site, the user may be redirected to other sites. Ohana is not responsible for the privacy and security policies of such sites.

Information Ownership
All information on the Site is the property of Ohana and may not be modified, copied, extracted or otherwise used without prior express written consent. In this way, the user who accesses the Site is aware that the misuse of this information may lead to the filing of legal, civil and criminal actions.

Personal information
The registered user may exercise their rights to information, modification, deletion, cancellation and/or blocking of their personal data when they deem it pertinent, as established in Law No. 19,628 on the Protection of Private Life.

Legal representative
For all purposes related to this instrument and the use of the Ohana.cl site, the company OHANA xxxx, RUT xx.xxx.xxx-x, with address at xxxx xxxx 0xx, Xxxx, appoints Mr. Xxxx as its representative Xxxxxx, RUT xx.xxx.xxx-x.